Returns & Exchanges
At Heusom, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Ensure all items are in their original, unworn condition with tags attached, and pack them securely in the original shipping box.
Affix the Shipping Label
Download and print your prepaid return label from the portal and attach it clearly to the outside of your package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing